At LUGHURS, we strive to provide you with the best shopping experience. Please read our return policy carefully before making a purchase.
Returns for Imported Products:
We regret to inform you that we do not accept returns for imported products. Due to the nature of these items, all sales are final.
Eligibility for Returns
All items are carefully checked before shipping to ensure they are in good condition. However, if you receive a damaged or defective item, or if we made an error with your order, you may return the item for a refund or replacement within 30 days of delivery.
Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, or if the product packaging is damaged, please contact us immediately at support@pk.lughurs.com with your order number and a description of the issue. We will evaluate the situation and, if the fault is determined to be ours (e.g., wrong product sent, manufacturing defect), we will arrange for a replacement to be sent to you.
Replacement Process:
If a replacement is necessary, we will process your replacement order within 5 to 7 working days. Please note that delivery charges for the replacement order may apply.
Exclusions:
Our return policy does not cover returns for items that have been used, damaged due to misuse, or if the original packaging has been tampered with.
Contact Us:
If you have any questions about our return policy or need assistance with a return, please contact us by email at support@pk.lughurs.com. Our customer service team will be happy to assist you.
Changes
We reserve the right to update or modify our return policy at any time without prior notice. Any changes will be effective immediately upon posting on this page
Feel free to adjust any parts to better fit your specific needs or consult with a legal professional for further guidance!
